Welcome to our Frequently Asked Questions

We are dedicated to giving every customer the best experience when they choose to buy or sell a saddle with us! We want to provide you with the answer to any questions you may have - if you do not see the answer below, please contact us via Messenger or Email!

Do you buy saddles?

Yes we do! Just visit our 'Sell a saddle' page for more info!

Are all your saddles second hand?

They are indeed, we want to send unwanted preloved saddles to new homes. Do not worry! We will never sell a broken saddle. Some may have cosmetic marks, scratches or cuts but these will be clearly highlighted in all our product photos and descriptions!

Can I trial a saddle? How does this work?

Of course! 

We have a three day trial period on all our saddles & accessories! First you must purchase the saddle you want to trial, then we will ship it within 24 hours with next day delivery!

You must be in the UK for this - unfortunately we are unable to offer trials to anyone outside of the UK at this time.

The trial then starts from the day our courier delivers your saddle (day 1). You then have two more days to try it on and get a feel if it's right for you!

I'm outside of the UK - do you ship to me?

Yes, of course! We ship worldwide and are more than happy to do so. Unfortunately we are unable to offer trials to anyone outside of the UK at this time. Please note that all international orders are non-refundable. Due to the complexities and costs associated with international shipping, we are unable to accept returns or offer refunds for international orders. If you have any issues with the courier, please let us know and we will do our best to resolve the matter.

I've got a professional saddle fitter coming out after the trial period ends, what do I do?

We do ask that you try arrange a day with your saddle fitter first, then purchase the saddle of your choice two to three days before this date. if you need to extend your trial period we will usually do this without any further cost, however, we may deduct a small admin fee if you decide to return the saddle! 

Why choose The Saddle Hub UK

We won't lie, there are some fantastic businesses that will buy & sell your saddles, however, we'd like to highlight that we don't want to maximise profit on our saddles! All we want to do is make sure people get paid fairly and not get offered peanuts for their saddles and sell them at a reasonable price so people don't have to fork out a bank loan to buy a preloved saddle!! 

Basically, we care about you, that's why!

How do you price your saddles? 

Saddle pricing is more difficult than people realise, first there's your good ol' supply-and-demand, meaning that at certain points some saddles are more sought after than others, which causes prices to change. 
Here at the S-Hub we also care about quality! We will price a saddle accordingly depending on how much wear and tear it has when we receive it! 
With that in mind we have a set number that we wish to make per saddle, so we often don't think about 'how much can we get' and instead think 'what's a fair price for you to buy this at'.

Terms & Conditions

 General T's & C's

- These terms and conditions are provided to outline the services provided by the Saddle Hub UK and supplement any terms already listed under the other relevant sections of this website.

- We reserve the right to amend, change or update these terms and conditions at any time.

- It is your responsibility to read through our terms and conditions thoroughly, if you disagree with any of our terms and conditions you should not continue with your order or use our services.

 - We endeavour to ensure the website is accurate and up to date, but we reserve the right to remove, amend or update the website for any reason and at any time without notice.

- We will always endeavour to ensure that the saddles that we sell on our website are sound and fit for purpose. All products are sold as is (including saddles sold on a commission basis) and it is your responsibility to have the saddle you have purchased checked by a qualified saddler during your 3 day trial to confirm they are fit for the purpose that they are intended for. You must ensure that care is taken when trying any saddle - we cannot be held accountable for any accident or injury that may occur as result of not following this instruction. We cannot accept responsibility for products found to be faulty after the trial period.

- Any information or guidance provided by the Saddle Hub UK is for general interest and reference purposes only, we always recommend you seek the advice of a qualified saddle fitter.

- Personal information – we will use the personal information that you provide to us –
(a) to provide you with your order
(b) to process your payment for your order

- We take all reasonable precautions regarding keeping personal details and payment details secure; however, we cannot be held responsible for any losses associated with unauthorised access to your details by a third party.

Placing an order

- You will be legally bound to our terms and conditions once an order has been placed.

- It is your responsibility to check and to be happy with the product description and pictures shown before placing an order.

- We make every effort to display and describe any marks, fading, scratches or imperfections associated with the used and nearly new saddles advertised on our website accurately. If you are unsure or have any questions in regard to the condition of a saddle, please contact us before purchase.

- In the event that details, pictures or prices are listed incorrectly on our website or the saddle you wish to purchase is no longer available, we reserve the right to cancel an order. Should this happen, you will be notified.

- Payment for your order must be made by Credit or Debit card or PayPal. Once the payment has been received and processed, you will receive an email acknowledgement confirming the details of your order. It is your responsibility to ensure that the details confirmed in the email acknowledgement are correct and notify us immediately if there are any errors.

- Should you wish to make any changes to the saddle that you have ordered, provided that the saddle has not already been dispatched, we will endeavour to make such requested change where possible, which may also include informing you in regard to any price or delivery changes, which must be agreed to.

- Should you wish to cancel the saddle that you have ordered, provided that the saddle has not already been dispatched, we will terminate your order but we will deduct any fees associated with your payment method that we incur as a result of such cancellation.

- You must tick the terms and conditions acknowledgement box when placing your order, to confirm you have read and agreed to our terms and conditions.

- As well as selling our own saddles, we sell saddles on a commission basis on behalf of customers, for these sales the Saddle Hub UK are acting as an agent on behalf of these customers.

- All trial periods are for a maximum 3 days and apply for saddles delivered to a UK address only (no 3 day trial will be given on European and International orders). Please note if the saddle is returned to us following a trial, we will refund you the purchase price of the saddle minus the return delivery cost as the postage you have already paid is for one way only, and a £15 fee to cover banking and packaging costs.

- The 3 day trial period is inclusive of weekends and public holidays. The trial starts on the delivery date of your order. We must be contacted if you wish to return a saddle after the trial period, by no later than 5pm on the 3rd business day following the delivery date.

- For saddles being returned after the trial period, all saddles must be boxed and returned to us bubble wrapped in the same box which you received the saddle in (provided that the original box is not damaged during delivery, in which case you will be required to provide an alternative box). We will arrange the return postage (which will be deducted from the refund given to you). You are responsible for the saddle until such time that you have sent the saddle for the return delivery to us.

- Once we have provided you with the return postage label, the boxed saddle must be ready to be collected by the courier, or taken to your local designated shop no later than the next working day. If this is not adhered to, then a deduction of £20 per day from the refund you receive will be liable, starting on the 4th day, for a maximum of 3 days, up to and including the 6th day. If the saddle is not returned to us by the 6th day, then we shall deem the saddle to have been accepted by yourself and the trial period will be deemed to be completed.

- If you fail to let us know by 5pm on the 3rd business day that you wish return a saddle, you will be liable to a deduction of £20 per day from the refund you receive, starting on the 4th business day, for a maximum of 3 days, up to and including the 6th day. If the saddle is not returned to us by the end of the 6th day, then we shall deem the saddle to have been accepted by yourself and the trial period will be deemed to be completed.

- It is your responsibility to inspect any saddles you have received immediately after they arrive and contact us if you believe the condition or description of the saddle is not the same as the description on our website. This includes any damage that may have occurred during the delivery. If you receive your saddle from the courier company and if the box is badly damaged, please take pictures or a video when opening the box and contact us immediately with the details.

- Any saddles you have on trial from us are your responsibility from the time that they are delivered to you and must returned to us in the same condition in which they were received. Saddles must be stored securely at home and not kept in the tack room on the stable yard or in your car. Any saddle not returned to us for any reason (other than it's loss through a courier company) will be your responsibility and no refund will be given. Any saddle that comes back damaged structurally or cosmetically may only be liable to a partial refund or in some cases no refund will be given at all.

- Any saddle that is not returned in a clean condition after a trial will be subject to a £10 cleaning fee, which will be deducted from the refund you receive.

- If you are eligible for a refund, such refund will be initiated within 5 business days of the saddle being returned to us and inspected by us. Once the refund has been initiated by us, it will be subject to your bank's timelines for reallocating the funds back to you. Any relevant fees due as outlined in these terms and conditions, will be deducted from the amount you are refunded. All refunds will be made by the method you used for payment.

Delivery

- If for any reason there is an event outside of our control which means there is delay to the delivery, we will notify you as soon as possible and we will take appropriate steps to minimise the effect of the delay, but we cannot be held responsible for such event and any inconvenience caused as a result. If there is a risk of substantial delay (unless such delay has been caused as result of you failing to be available to accept the delivery) you may contact us to cancel your order and receive a refund for any saddle that you have paid for but not received.

- It is your responsibility to ensure someone is present on the day of delivery, if there are any difficulties regarding this, please contact us as soon as possible.

- If you miss the first delivery attempt by the courier company, the courier company should leave a card detailing the date of next scheduled redelivery attempt.

- If you miss the courier companies' maximum allowed delivery attempts, you will be responsible for organising collection from the courier company’s depot and you will also be liable for any associated additional costs.

- It is your responsibility to sign for the boxed saddle on arrival and to report and photograph or video any damage caused during delivery before opening the box.

- For deliveries outside of the UK, you will be liable to pay any associated costs which may be due in respect to taxes or import duties.

- All delivery prices may be subject to adjustment due to any price increases by the relevant courier company or to cover increased insurance costs for higher value saddles.

International orders

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- Orders placed before 5pm will be sent the next working day. Standard international shipping may take up to 15 working days, but we strive to have your saddle delivered within 10 working days.

- All goods are sold as seen on the website. It is your responsibility to read the advert fully and make further inquiries to Saddle Hub UK should you need further information.

- Saddle Hub UK sells products in good faith that they are sound and fit for purpose. However, it is your responsibility to ensure the saddle is safe, sound and fit for purpose by having the product checked by a qualified saddle fitter during the trial period. Saddle Hub UK will not held responsible for any saddle fitting costs associated with the fitting of the saddle. Saddle Hub UK accepts no liability or responsibility for products found to be faulty outside of the trial period.

- You will be liable to pay any associated costs which may be due in respect to taxes or import duties.

Selling your saddle

- If we agree to buy your saddle outright (not on a commission basis), we will require you to securely box up your saddle to send to us. We will send you a postage label and the courier will collect from you, or we will let you know which shop to take it to. Once we have received and inspected the saddle and are satisfied that its condition is as was described, we will make the payment to you for the saddle as agreed. Such payment will be initiated within 5 business days of the saddle being received and inspected by us. Once the payment for your saddle has been initiated by us, it will be subject to your bank's timelines for allocating the funds to you. Any delivery costs will be deducted from the amount you receive. If we dispute the condition of the saddle, a new purchase price may need to be negotiated with you or if an agreement cannot be reached, the saddle will need to be returned to you. Should the saddle need returning, you will be liable for all return costs that occur, as per the terms of our delivery terms detailed above.

- If we agree to sell your saddle on a commission basis, we will require you to securely box up your saddle to send to us. We will send you a postage label and the courier will collect from you, or we will let you know which shop to take it to. If your saddle arrives to us and upon inspection, we dispute the condition of the saddle, a new sale price may need to be negotiated with you or if an agreement cannot be reached, the saddle will need to be returned to you. Should the saddle need returning, you will be liable for all return costs that occur, as per the terms of our delivery terms detailed above.

- Saddles being sent to us to be sold on a commission basis will be subject to a £10 cleaning fee to ensure the saddle is up to our high standard to be advertised and resold on our website, however, if upon in inspection of your saddle we find does not require any cleaning, we will waive this fee.

- If you wish to have your saddle with us to sell on commission basis returned to you, you may do so at any time by contacting us, providing the saddle is not out on trial. All saddles out on trial will be deemed sold, unless they are returned to us once the trial period is ended. Please allow us 5 business days from the date in which we are informed that you wish for your saddle to be returned to you, we will arrange the return postage as per the terms of our delivery terms detailed above. Please note the delivery costs and cleaning costs will need to be paid in full before the saddle is returned to you.